Terms and Conditions
Last updated: 6 August 2026
These terms govern your use of Mendva. They form a contract between you, as a studio owner or teacher using the platform, and the operator named below. Please read them before creating an account.
Agreement to these terms
By creating an account, or by using Mendva on behalf of a studio, you accept these terms. If you do not accept them, do not use the service.
If you accept these terms for a company or another legal entity, you confirm that you are authorised to bind it, and 'you' means that entity.
Definitions
- 'Platform' means the Mendva software, its websites, the studio panel, the student area, the installable student app and the embeddable booking widget.
- 'Studio' means the business account you create, and 'you' means the person or entity that owns it.
- 'Student' means a person who books, attends or pays for classes through your Studio.
- 'Studio Content' means everything you or your teachers put into the Platform: schedules, class descriptions, prices, logos, photographs, waivers and student records.
What the service does
Mendva is studio management software for independent yoga and movement studios. It provides scheduling and recurring class rules, bookings and waitlists, student records and class packs, teacher accounts and substitutions, check-in, an embeddable booking widget, an installable student app, and payment collection through Stripe.
The Platform is under active development. Features may be added, changed or withdrawn. We will not remove a feature you rely on without notice where we can reasonably avoid it.
Pre-launch status
Mendva is early software. It changes frequently, and some changes will be visible in your account without warning. We say this plainly on our website and repeat it here so that it forms part of the agreement rather than a surprise.
You should keep your own copy of anything you cannot afford to lose. Export tools are provided for that purpose.
Your account
You must be at least 18 years old and provide accurate registration details.
You are responsible for everything that happens under your account, and for keeping your credentials confidential. Enable two-factor authentication if you can. Tell us promptly if you believe your account has been accessed by someone else.
You are responsible for the teacher and staff accounts you invite, and for removing access when someone leaves your studio.
Your responsibilities for student data
For the personal data of your Students, you are the data controller and we are your processor. You decide what to collect and why, and you instruct us through your use of the Platform.
This means you are responsible for: having a lawful basis to collect what you collect, giving your Students their own privacy information, obtaining explicit consent before recording health notes or other sensitive data, answering the requests your Students make about their data, and importing only data you are entitled to import.
We process Student data only to provide the Platform, on your documented instructions, and we do not use it for our own purposes. Our commitments as processor are set out in our Privacy Policy, which forms part of these terms.
Plans, fees and billing
Plans and prices are shown on our pricing page. Paid plans are billed monthly or annually in advance through Stripe, in Swiss francs, and renew automatically until cancelled.
In addition to any subscription fee, we charge a platform fee on payments your Students make through the Platform. The percentage depends on your plan and is stated on the pricing page. Stripe's own processing fees are separate and are charged by Stripe.
Prices are exclusive of value added tax, which is added where applicable.
You can change plan at any time. An upgrade takes effect immediately. A downgrade takes effect at the end of the current billing period. Fees already paid are not refunded on a downgrade or a cancellation part way through a period, except where the law requires it.
If a payment fails, we may retry it and may suspend paid features until it succeeds.
The Founder Lifetime Deal
Where a lifetime licence is offered and purchased, it is a one-time payment granting access to the plan described at the time of purchase, for as long as Mendva operates as a service. It does not include platform transaction fees, which continue to apply as stated at purchase, and it is tied to a single Studio and not transferable.
It is not a guarantee that the service will run indefinitely. If Mendva ceases to operate, the section on suspension and termination applies.
Payments, payouts and refunds to Students
Student payments are processed by Stripe. Where you connect your own Stripe account, funds go to that account and Stripe pays out to your bank. We never take custody of your Students' money.
Your use of Stripe is governed by Stripe's own agreement with you, which you enter into directly. You are responsible for meeting its requirements, including any identity verification it asks for.
The commercial relationship with your Students is yours, not ours. You set your prices, your cancellation policy and your refund policy, you issue refunds, and you handle disputes and chargebacks. Where the Platform returns a class to a Student's balance on cancellation, that is a class credit and not a payment: no money moves back unless you refund it.
You are responsible for charging and remitting any taxes due on what you sell to your Students.
Liability waivers and safety
The Platform can store a waiver you write and record that a Student accepted a given version of it, with a timestamp. That is a record-keeping tool, nothing more.
The content and legal effect of your waiver are yours. We do not draft it, review it, or warrant that it is enforceable. Whether a class is safe for a given Student, and what you do with health information they give you, are matters between you and them.
Acceptable use
You agree not to:
- Use the Platform unlawfully, or to store or send unlawful content.
- Upload data about people who have not agreed to be there, or import lists you have no right to use.
- Attempt to access another studio's data, probe or bypass our security, or disrupt the service.
- Resell or white-label the Platform as your own product without our written agreement.
- Copy, decompile or reverse engineer the Platform, except where the law expressly permits it.
- Use the Platform to send unsolicited marketing.
Intellectual property
The Platform, its software, design and brand belong to the operator. These terms grant you a limited, non-exclusive, non-transferable right to use it while your account is in good standing, and nothing more.
Your Studio Content stays yours. You grant us the licence needed to host, display and process it in order to run the service, including showing it on your booking page and embedded widget, and that licence ends when you delete the content or close your account, save for copies retained in backups for their normal rotation period.
If you send us feedback or a feature request, we may use it without obligation to you.
Third-party services
The Platform relies on third parties, including Stripe for payments, an email provider for delivery, and hosting providers. Their availability is outside our control, and an outage at one of them can interrupt part of the service.
Where you connect your own account with a third party, that relationship and its terms are yours.
Availability
We work to keep the Platform available, but we do not commit to a service level, and we do not promise it will be uninterrupted or error free. Maintenance, third-party failures and faults will occasionally take it offline.
Suspension and termination
You may close your account at any time from your billing settings. Closing it stops future renewals and does not refund fees already paid.
We may suspend or terminate an account that breaches these terms, that is used unlawfully, or whose fees remain unpaid. Except where the breach is serious or unlawful, we will give you notice and a chance to put it right first.
We may also discontinue the service as a whole, in which case we will give you at least 60 days' notice, stop charging you, and keep export available throughout that period.
Getting your data out
You can export your Studio Content while your account is open. After termination we keep it available for 30 days so you can export it, and then delete it in accordance with our Privacy Policy and the retention periods it sets out.
Warranties
The Platform is provided 'as is' and 'as available'. To the extent the law allows, we exclude all implied warranties, including fitness for a particular purpose and uninterrupted operation.
We do not warrant that the Platform meets any regulatory requirement that applies to your business. Running your studio lawfully is your responsibility.
Limitation of liability
To the extent permitted by law, our total liability for all claims arising out of or relating to the Platform in any 12-month period is limited to the amount you paid us in the 12 months before the event giving rise to the claim.
We are not liable for indirect or consequential loss, lost profits, lost revenue, lost bookings, lost goodwill, or the cost of substitute software.
Nothing in these terms excludes liability for unlawful intent or gross negligence, for death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded.
Indemnity
You will indemnify us against claims, losses and reasonable legal costs arising from your Studio Content, from your relationship with your Students, or from your breach of these terms or of data protection law.
Changes to these terms
We may change these terms. For material changes we will give registered users at least 30 days' notice by email before they take effect. If you do not accept a change, you may close your account before the effective date. Continuing to use the Platform after that date means you accept the new terms.
Force majeure
Neither party is liable for a failure to perform caused by events beyond its reasonable control, including network and infrastructure failures, acts of government, natural disasters and armed conflict.
Assignment and severability
You may not transfer these terms without our written agreement. We may transfer them to a successor in connection with a merger, acquisition or sale of the business, on notice to you.
If a provision is held invalid, the rest stays in force and the invalid provision is replaced by one that comes closest to its intended commercial effect.
Governing law and jurisdiction
These terms are governed by Swiss law, excluding its conflict of law rules and the United Nations Convention on Contracts for the International Sale of Goods.
The exclusive place of jurisdiction is Genève, Switzerland, subject to any mandatory place of jurisdiction the law gives a consumer.
Contact
For any question about these terms, write to the address at the top of this page.